How and when can I order?

You can order through this website 24hrs a day, you do not need our permission! We are not able to accept orders over the phone. 

Whats the Cut-off time for next day Delivery?

We do not guarantee a Cut-off time for next day Delivery, however as a guide we try to send all orders placed before 2pm on the same  day. However during busy periods this may fluctuate. 

Will I receive the exact model shown?

All Images of the items on our website are for illustrative purpose only. We've made every effort to display all items accurately.

When do you confirm my item is available?

We give a stock update on the product listing page, however this does not guarantee that the item is in stock. On rare occasions the stock  might be incorrect, however we will contact you directly if this happens

Can I return an item I dont want?

Please see our full returns section by following this link

What if my item is faulty?

If you think your product is faulty we will do our best to resolve the  problem as quickly as possible. Please refer to our returns section.

Which payment methods can I use to place my order?

3D Secure

How do I register for an account?

What are the benefits of creating an account?

Will my address and payment information be secure?

Can you reset my password for me?

What delivery services do you offer?

We offer different services depending on which delivery speed you require and your country. 
We typically use Royal Mail Tracked 48 for our UK Economy delivery service.
We typically use Royal Mail Tracked 24 for our UK Express delivery service.
Our courier delivery option will be sent via DPD.
We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

International delivery varies on the delivery service requested and also the size and value of the order. You will find a delivery tab on each product page, please click on this to view the shipping table where you should find your country listed. If your country is not listed on this table it is unlikely that we can deliver there however if you would like us to check then please send us an email: support@jadlamracing.com.

If your parcel hasn't arrived within your estimated delivery time then we suggest allowing a couple of more days for delivery as it is likely the parcel has just got held up somewhere on its journey between us and you. 

If your parcel was sent via one of our untracked delivery services then we suggest checking with your neighbours/post office and any safe places outside of your property just incase it was left in any of these places. 

If your parcel was sent via one of our tracked delivery services then obviously we suggest you use the tracking number (which should have been emailed to you) to track the parcel. 

If you have tried all of the above and still have no luck with your parcel please contact us: support@jadlamracing.com 

If your parcel has arrived damaged please contact us straight away and we will be able to arrange a return/replacement with you immediately. Click here to go to our returns request form.

We use well trained humans to pick our orders but unfortunately even they make mistakes (occasionally!). Apologies if this happens to your order!

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take, if you do not complete this section of the paperwork we will automatically refund the order. 

If the item is incorrect we will cover the costs of the return shipping, please see our returns page for instructions.

Alternatively you can go straight to our returns request clicking here.

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order numbers when you return a product.

We do not have to pay return shipping costs for unwanted returns.

Click here to go straight to our returns request form.

We have a dedicated returns FAQ page which covers all returns issues, click here to go straight there.

Why isn't my discount code working?

Can I use more than one discount code on my order?

Can I use my discount code more than once?

Where do I enter my discount code?

Where can I get a discount code?

What if I forget to use my discount code?

Discounts cannot be applied retrospectively. If you did not apply the code at the time of purchase then we are afraid that you have missed the opportunity. 

• Payment - We require full payment up front for any pre-order items to ensure stock is allocated and to ensure a speedy dispatch of any products once they arrive from suppliers.

• Multiple Items – If your order contains multiple items, we will ensure that your items are dispatched as and when they arrive. Once one item is dispatched the order will be marked on the website as “Shipped” even if there are outstanding items on the order (please rest assured that your order is safe and will remain open with us).

• Release Dates – All pre-order release dates are provided directly from the supplier. Please note that these are estimated release dates and are subject to change. We will keep the website updated with the latest information from Suppliers.

• Dispatch – Once your pre-order has been dispatched via our speedy tracked service you will receive a shipping notification from us and a tracking number from the courier.

• Cancellations – You maintain the right to cancel a pre-order at any time prior to dispatch. If you wish to cancel your pre-order, please email us on support@jadlamracing.com

• Amendments – Once a pre-order has been placed, we are unable to amend the item(s) that has been ordered.

• Change of delivery address – If you need to change the delivery address, please email us on support@jadlamracing.com – Please note once the order has been placed, we are unable to change how the address reads on the website but we can change this on our shipping system.

We will match prices on products if the following conditions are met:

• The competitor must be based in the UK & VAT Registered

• The price comparison must include VAT and delivery costs to the Mainland UK postcodes with at least a Tracked 48 option.

• Jadlam Toys & the Competitor must have the product in stock. 

• The item must be brand new and an identical product in terms of the make, model, size, or colour.

• A Price match cannot be used in conjunction with any Jadlam Toys or competitor discount codes, promotions or clearance offers. Including J Points voucher offers.

• We are unable to offer a price match after the point of sale.

• A Price Match must be claimed within 24 hours of being accepted by our Customer Services Team, or this offer will expire, and the request will need to be submitted again.

• Although price matches are available, we reserve the right not to alter our listed price.

• Jadlam Toys & Models reserves the right to amend or withdraw the Price Match Promise at any time.
  
  

Thank you for reading our Price Match terms and conditions. Once we’ve processed your request, we will contact you to confirm that a price match is possible.