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How do I sign up for Jadlam Rewards?
Existing customers: Click on the Rewards icon on the bottom right of your screen and login into your account.
New customers: Create a Jadlam Rewards account to start earning points and redeeming rewards! Make sure that you are subscribed to our newsletter to get a first look at new arrivals and sales!
How do I start earning points after joining?
You’ll receive 10 points for every £1 spent and will be rewarded for engaging with us on social (for example: liking us on facebook or following us on Instagram!) Additionally, you'll receive points on your birthday! Be sure to check the Jadlam Rewards Dashboard on the bottom Right of our screen for all the ways to earn!
How Do I check my points?
Simply log into your account on jadlamracingmodels.com and click on the Rewards icon located on the bottom right of your screen. Your balance can also be viewed on your account log in page!
Do my points expire?
Points will only expire after an extended length of inactivity. In other words, as long as you continue to earn (or spend) your points, they’ll remain in your account. And don’t worry, we’ll give you fair warning (via email) if your points are going to expire.
Can I have multiple accounts or transfer points to another account?
No, you can only have one Jadlam Rewards account and one login. Only one account will be associated with your points and you cannot combine email accounts.
How can I spend my J Points?
You can spend your J Points whenever you have saved enough to buy a Reward, e.g when you have 1000 J Points you can purchase a £5 coupon that can be redeemed on your next order. Click on the Rewards Icon in the bottom right side of the screen and choose "ways to spend". When you have agreed to purchase a reward you will be emailed a unique coupon code to enter into the checkout upon purchase.
J Points cannot be combined with another coupon code or be used with a store credit payment. Once you have purchased a reward, you must use that reward coupon in a single purchase; it will not carry a remaining balance.
I’m having issues in my account, who should I contact?
If you're having technical difficulties or have confusion over how the points system works, please contact our customer service department at support@jadlamracing.com
I placed an order; how long will it take for my points to be applied?
Your points will be allocated once your order ships, so check back and watch those points pile up!
Are there limitations on earning points?
Reward points are eligible on product prices only; shipping, and purchases made with a gift card or account credit are not eligible to earn rewards.
How do the coupon codes work, do they expire?
Once you've earned a reward, it will remain in your rewards account until you're ready to redeem it. Note, each code is single-use and balances cannot carry over.
