Other FAQs

Apologies if you have had to visit this page, I am guessing that you have a problem with your product or it is missing a piece. Whilst we can source missing pieces for you via the Manufacturer, this often adds a delay. So in some cases we recommend that you contact the Manufacturer directly and in most cases they will supply said pieces at no cost - all you will need to do is prove your purchase.

Some of our suppliers are even more efficient and actually have online portals for you to request spare pieces, please see below:

Lego

If your set is missing a piece LEGO will replace for you at no cost, please follow this link: h ttps://www.lego.com/en-gb/service/replacementparts

Playmobil

If your set is missing a piece Playmobil will replace for you at no cost, please follow this link: https://www.playmobil.co.uk/CustomerService-Contact